The review was written 2012-05-22 by: Louis Monte
How was the booking process handled?:
Other comments about the hotel: very nice located hotel, good service, very good breakfast....nicely located close to amenities. higly recommanded
The review was written 2012-05-10 by: Lena
How was the booking process handled?: impeccably good
Other comments about the hotel: I stayed at the cheapest room in a hillside wing and was happy I didnt pay more. The cleaning is really average, they often don t mop the floors. The towels are really old and overused.However, you need to pay for the beach ones if you kept it longer than one day or took an extra. You also have to pay for low speed WIFI and give a deposit for a second key. The wing side doesn t even have a second key idea which caused a lot of problems. The brekkie was disgusting and it took a couple of days for 3 ladies and me to make them put the food labels. The waiters are really slow and you have to go and take the cutlery all by yourself. They even managed to cook thai food badly with a bitter taste(old oil I guess). The only pro is a hillside swimming pool and the people who work there. So, overall the hotel itself is well constructed but the management and the service made me wish call to ThailandHotels-24.com and ask about the refund policy and get out of this hotel. [ThailandHotels-24.com integr.ERR:escaping]
The review was written 2012-04-26 by: Derick Boldison
How was the booking process handled?: using ThailandHotels-24.com is always a pleasure. they provide a profresional service which translates to easy,uncomplecated check-in and check-out arrangements
Other comments about the hotel: Ican only give reference to the hillside suites. I found them to spacious,with balcony views overlooking the pool. tastefully decorated,comfortable beds combined with friendly and courtious staff made for a very pleasant stay.
The review was written 2012-04-25 by: Wolfgang und Daniela Forth
How was the booking process handled?: Very good!!!
Other comments about the hotel: Die Beach-Bungalows sind in einem schlechtem Zustand. Das Bett ist extrem hart und bin jeden Morgen von den Schmerzen aufgewacht. Die Dusche ist ohne Druck und nur ein Rinnsal. Laut Aussage von anderen Hotelgästen, ist gegen ein Aufpreis von 600 Bath ein Upgrade im Haupthaus möglich, welches besser sein soll. Nach unserer Ansicht sind die Beach-Bungalows das Geld nicht wert. Wir empfehlen lieber ein anderes Hotel zu wählen. [ThailandHotels-24.com integr.ERR:escaping]
The review was written 2012-04-09 by: Malin
How was the booking process handled?:
Other comments about the hotel: Nice hotel, good if you travel with kids as we did. nice poolarea and good location on white sand beach.
The review was written 2012-04-08 by: Gillian Peace
How was the booking process handled?: Booking service great, just room allocated wasnt great, we paid the hotel direct for an upgrade instead.
Other comments about the hotel: We had a lovely 8 day stay at the Kacha resort. lovely swimming pool & kids pool, great location. We upgraded our room however as the room we were allocated was in a poor location and without a balcony as requested. The staff where helpful on arrival and quite cheerful, however as the week went on the staff seemed less helpful and not happy. This was a shame as the resort, location and cleanliness was excellent. We would stay again and we would recommend it, however it would be nice to see the staff happy.
The review was written 2012-04-12 by: KONSTANTIN KUDINOV
How was the booking process handled?: Службе бронированию огромное СПАСИБО! Все было безупречно !
Other comments about the hotel: Здравствуйте! Месторасположение Отличное!Номера Бунгало уютные!Уборка каждый день.Не повезло с соседями которые жили над нами так-как слышимость по ночам очень хорошая а стенки потолка тонкие.Почти каждую ночь до 4-5 утра над нами шла борьба и все скрипело! Для детей завтраки в отеле брать не надо они того не стоят! За все время раковина в номере была забита и вода не уходила В следующий раз завтраки заказывать не будем Вернемся сюда на Новый год!!:)
The review was written 2012-04-06 by: Stefan Sjöström
How was the booking process handled?: Easy and fast. No problem at arrival.
Other comments about the hotel: Thx for a 2 very nice 2 weeks at the resort. Good room cleaning and good service. We will gladly recomend this resort for other who stay on Koh Chang. Mabey comming back next year. [ThailandHotels-24.com integr.ERR:escaping]
The review was written 2012-05-02 by: Susanne Larsson
How was the booking process handled?:
Other comments about the hotel: Mycke trevligt hotell,bodde på hillside som var nyare fin pool fina rum rent & fräsht,kommer att bo där igen om jag åker till koh chang..
The review was written 2012-03-30 by: Gunnar Frigert
How was the booking process handled?:
Other comments about the hotel:
The review was written 2012-03-31 by: Mai-Christine Larint
How was the booking process handled?:
Other comments about the hotel: Seasiderummen är slitna. Fogarna i duschen lossnar. Folk tingar solstolar 06.00 på morgonen! Morgonbuffén är stimmig,mycket folk. En kille gör en omelett i taget,kö..!! Stranden o läget gör hela hotellet. Otroligt fint vatten o sandstrand.
The review was written 2012-03-30 by: Candice Nelms
How was the booking process handled?: This isn t the 1st time I have booked with ThailandHotels-24.com and they are fast and efficient.
Other comments about the hotel: This resort is in an excellent location. We stayed in a Hillside Deluxe room across the road from the beach side of the resort. These rooms are much newer and are clean and comfortable. Our room was starting to show its age with very scuffed floors. The hot water surged in the shower making it go hot then cold constantly during any time of the day. The staff at the resort are very friendly and helpful. The pool areas (there are 2) are nice but the beachside pool is incredibly crowded and all the Europeans get up early in the morning to reserve their sunbeds which is annoying. The breakfast buffet had a large selection to choose from but was pretty average in taste. We would stay here again as it is good value for money and I would recommend the Hillside rooms over the older villas on the beach side - these look incredibly shabby and dingy! Also a final FYI for anyone wanting to stay here is that this hotel is incredibly popular with Russians (we were almost the only non-Russians in the whole resort). [ThailandHotels-24.com integr.ERR:escaping]
The review was written 2012-03-27 by: Mr.Chanwit Limmaneeprasert
How was the booking process handled?:
Other comments about the hotel: I could not sleep at Mid Night of 23 Mar cause the Boiler didn t work, couldn t utilise the bath Tu. I wasted. hours for technician to solve, after recondition the boiler I still couldn t use the Bath tub though waiting for hours for hot water.I feel that poor maitenance shouln t happen but its true. Further more , service Manager of the hotel talked to me that the room and other favilities inside the room are Good. I am very disapponted especially for this service manager. [ThailandHotels-24.com integr.ERR:escaping]
The review was written 2012-03-21 by: Caroline Hallonlöf
How was the booking process handled?: Very good!
Other comments about the hotel: Perfect hotel and perfect location on White Sand Beach. Breakfast could have been better.. Our kids loved the pool areas, and so did we.
The review was written 2012-03-13 by: Per Daniel Hammarsten
How was the booking process handled?:
Other comments about the hotel: Smelly room, changed to another.The beds are hard as rock. Brekfastbuffet was very crowded and noisy. Otherwise, liked the hillside poolarea. Location on Whitesand Beach was good.Nice with a fitnessroom.
The review was written 2012-03-12 by: Svante Ireblad
How was the booking process handled?:
Other comments about the hotel: Ett mycket trevligt hotell med en suverän frukost buffé. Vi hade ett stort familjerum precis vid poolen mot bergen. Tror att den sidans rum var fräschast.
The review was written 2012-03-05 by: Torbjörn Dehlen
How was the booking process handled?: All bookings worked to 100% satisfaction.
Other comments about the hotel: Koh Chang is probably one of Thailand’s best nature experiences, a island with a dense jungle robe and exiting mountains and waterfall for the brave, with fantastic beaches and shallow clear water around. It is situated in a group of islands, both inhabited and uninhabited for the explorer type vacation. We took a daring taxi ride from Bangkok Airport to Kacha Resort, it took ~5h to a cost of 5000 baht door to door. Koh Chang Kacha Resort & Spa is probably one of the most “western” adjusted hotel on the Koh Chang island, that is both good and bad, dependant what type of vacation you are looking for. Our experience was that the beds was too hard for our liking, and bed size did not match the number of people (Scandinavian size) the room was intended for (worth double check before booking). The worst thing we experienced was the Koh Chang sickness, we tough it was a myth, but all 12 in our company got stomach problem (and many around us), the worst ending up in hospital with antibiotic injection over night. We tried Dukoral as a preventive action, since we had been warned, but with no effect. We could see many sick people at Kacha Resort making us little suspicious if the hotel was part of the problem, discussions between guests’ indicated the pool or breakfast buffet as suspects. Kacha Resort management even sent out a letter of a stomach problem in southeast Asia, with some cases also in Koh Chang, we did however see people getting sick in the hallways and even over the balconies…. Other groups also had a 100% hit of stomach problems. [ThailandHotels-24.com integr.ERR:escaping]
The review was written 2012-03-04 by: Kremena Anastasova
How was the booking process handled?: Fast and easy as always.
Other comments about the hotel: The deluxe room is spacious although Now I would have stayed in a superior bungalow. They are better located and cheaper. It was rather unnerving when we received a letter not to smoke beacause the alarm on the storey had gone off the previous night. We are non-smokers and we were not obviously the prblem. I presume they had sent letters to everybody on the same storey. However, it was disappointing for me to be treated like that. I even wrote a letter to the manager which I handed at the reception. Nobody apologised.Anyway, good location, good breakfast, but it finishes at 10 a.m. Choose a cheaper room.
The review was written 2012-02-16 by: Liu Yan
How was the booking process handled?:
Other comments about the hotel: 在这里住了四晚，酒店的早餐和服务还是很好的。山景房明显要新于泳池房，而且在泳池房热水不足无法泡澡。总的来说，在旺季，酒店性价比还是可以的，员工很亲切，酒店周边各种超市，吃饭的地方还是很好找的。总体来讲，还不错。
The review was written 2012-02-03 by: Lars Magnusson
How was the booking process handled?: Excellent!
Other comments about the hotel: Katcha is a great hotel and we stayed in the family room with nice location to pool area. The only down side is the extremly expensive internet charge and not any free wifi zone in restaurant like most other hotels offer. Needs improvment.
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