The review was written 2012-04-30 by: Guillaume Begin
How was the booking process handled?: Always great service and fast booking
Other comments about the hotel: Overall ok but a bit far from everything. The beach is not the best one. Service at front desk can be a little better.
The review was written 2012-01-17 by: Hayley
How was the booking process handled?:
Other comments about the hotel: Beautiful resort with great facilities. A little pricey but the quality is good.They have amazing cocktails and the bartender is fantastic ( friendly, helpful and always willing to share amazinf snack and drink receipies ). The cleaning and gardening staff are also very friendly. The rest of the staff were polite and you couldn t fault them but after being in thailand for a few weeks already I had become used to the normal thai service levels.I didn t mind the hotel but it lacked the warmth you normally have at thai resorts.I didn t, however, like the receptionist who was constantly rude and surley. Everything we enquired about or requested from her was made out to be a huge effort. We also noticed on our final morning when packing that there were what looked like mouse droppings in the corner of the room. We informed her of this and suggested house cleaning or maitenance take a closer look. Her reply was to fill in the questionair when we get home. We gently repeated the story thinking she had misunderstood us but her reply was that they didn t have those issues and if we feel we must include it in our questionair, we must add it there.My parents also stayed at this resort but on different days and they too had issues with the receptionist ( who I think may also be a manager ). My parents did however tell me that the bike rental company at the resort were superb and highly recommended [ThailandHotels-24.com integr.ERR:escaping]
The review was written 2011-09-26 by: Matilde Clausen
How was the booking process handled?: Problems with receiving emails
Other comments about the hotel:
The review was written 2011-09-19 by: Dias Kurmangaliyev
How was the booking process handled?:
Other comments about the hotel: Very good hotel! The best view and service. Very clear and quite. Far from crowd of people. But there are free shuttle buses to Nathong and Chaweng beaches every day. They will get you there and back with luxury comfort. [ThailandHotels-24.com integr.ERR:escaping]
The review was written 2011-09-04 by: Miss E Lee-Richards
How was the booking process handled?: Great booking service - very smooth and no problems, will be using again.
Other comments about the hotel: EXCELLENT all round and an absolute oasis of calm. The hotel was outstanding - great service, fantastic food and great location - away from the crowds and on the beach and with easy access to the other busier areas of the island by scooter. The staff here work really hard and it shows. A great week in the beach villa and we look forward to returning.
The review was written 2011-05-11 by: KSchultz
How was the booking process handled?: easy and efficient.
Other comments about the hotel: The hotel was beautiful and in a quiet location. Staff was friendly and helpful. Rooms were basic and clean and the beds were comfortable. We enjoyed the property and would stay there again.
The review was written 2010-08-24 by: Biot Yannick & Vandervellen Dominique
How was the booking process handled?:
Other comments about the hotel: The passage is manage by Tommy who is a man very professionnel and who cares about the comfort of his clients. This guy make a very good job and is really appreciable. That gives the hotel a taste of perfection.
The review was written 2010-09-08 by: Mrs Elena Frolova
How was the booking process handled?:
Other comments about the hotel: Lovely hotel where you can enjoy nice and quiet saty with nice service.
The review was written 2010-01-26 by: Johannes Beck
How was the booking process handled?: Booking was fast and pickup organized.
Other comments about the hotel: Hotel is located very nicely on the North-West coast. No other tourists on the beach, only hotel guests, which have been very few at the time we have been there. You can see nice sunset from the restaurant, beach or any of the beachfront villas.Staff is very friendly with all requests. You can rent car/motorbike etc. We had a beachfront villa, which is wonderfull, waking up in the morning with the view over the pool and to the beach.The resort has a very long pool which is also good if you want to swim, not just bath. The spa is also worth visiting, but more expensive compared to the ones outside of the resorts. [ThailandHotels-24.com integr.ERR:escaping]
The review was written 2009-09-22 by: Taryn Lynn Todd
How was the booking process handled?: Excellent and reliable.
Other comments about the hotel: My husband and I had an excellent stay at The Passage. Our standard garden view villa was all that we needed to feel private with space and we found the room very comfortable. Deco was great. It was a very quiet hotel which is what we needed and wanted. The biggest draw back was the beach. There was lots of dead coral and debris on the beach so there was no way you could take long walks. [ThailandHotels-24.com integr.ERR:escaping]
The review was written 2009-09-13 by: Rainer Keser
How was the booking process handled?: perfect
Other comments about the hotel: Quiet hotel at a perfect location. Great swimming in the pool. Very friendly people - great!
The review was written 2009-09-01 by: Alexandra Maria Nogueira de Oliveira
How was the booking process handled?: I have no problem by booking through your website
Other comments about the hotel: Good but new to be renewed
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